Policy

Shipping | Return/Refund | Pre-order/Inventory | Privacy

Shipping

Orders are shipped via Canada Post Expedited Parcel service. Other options are available at higher cost. Please contact us at info@woodforsheep.ca to arrange.

Orders will be shipped within 48 hours of payment being received.

Standard shipping rates:

  • Ontario and Quebec ($200 or less): $9.49
  • Rest of Canada ($200 or less): $13.49
  • All Canadian orders (above $200)*: FREE
  • Continental US orders (minimum $75): $23.49

* discount shipping rate applies to cart value before tax

If you are in the Markham area, orders can be arranged for pick-up at either Markville Mall or Stouffville-Walmart - check off Pickup option before checkout. Please be sure to select PICKUP under shipping options .

Pick-up times can be arranged on:

  • weeknights between 7PM to 9PM
  • any reasonable time on Saturdays (between 11AM to 6PM)
  • no pick-ups on Sundays
  • no pick-ups on most holidays, but feel free to inquire just in case we're around the neighbourhood

We do not ship outside of North America.

While we hope to get you your package in a reasonable amount of time, shipped orders are at the mercy of the efficiency of the postal system. As well, orders may be delayed during the holiday season due to volume. Unfortunately, these are out of our control.

Return/Refund

Returns may be processed 14 days after the purchase date. We will refund the value of the games (and any associated tax), but NOT the shipping charges. You will have to pay for the return shipping.

If there is a problem with your game (ex. missing or broken piece), please contact the game publishers as most of them have processes and services available to replace the missing or defective piece. We try to ensure that product pages include links to the publishers or check our link section for the popular ones.

Pre-Order/Inventory

At this time, we are taking pre-orders by request. We will then notify you via email once it is in stock and available for order. We are looking to see how to make this work better, so this policy may change in the future.

If there is an item that is in print, but you cannot find it in our catalog, feel free to email us at info@woodforsheep.ca and we will see if we can place the order for you.

WoodForSheep maintains to keep pricing stable and competitive (undercutting everyone else will not do any of us any favours). However, we reserve the right to adjust our prices at our discretion.

Privacy

Information collected will be used for WoodForSheep's and affiliated partner's own use and will not be shared with external parties.